Legal regulations and compliance requirements

Product regulations

International transactions require compliance with each country's laws and regulations. Import or export may be restricted in certain countries or regions, so please check the relevant laws of your country or region.

For more information on product regulations, please visit Please contact the relevant organizations in each country directly, or use the inquiry form on our store or chat .

privacy law

Please check this out for details .

International shipping and shipping charges

Shipping fee

Shipping charges vary depending on the destination country. You can confirm this when entering the shipping address on the checkout screen.

Customs information

Our store is not responsible for customs duties or other taxes incurred during international shipping. Detailed information regarding duties and taxes is available to customers based on the relevant laws and regulations of each country. We ask that you investigate at your own risk. We appreciate your understanding and understanding as the customs duties and taxes incurred after shipping are the responsibility of the customer.

If you have any questions or concerns regarding the details of customs duties and taxes, please contact your local tax authority or relevant organization. Please contact us using this inquiry form on our store or chat .

Currency and pricing

Currency settings

Our store supports multiple currencies and allows customers to view product prices in their home currency. If you would like to change the currency used, please select the desired currency from the currency selector in the upper right corner if using a PC or at the bottom of the footer if using a smartphone.

currency conversion rate

In international transactions, product prices are subject to constant change as they are influenced by currency markets. Therefore, product prices are set based on the exchange rate on that day.

Regarding changes in product prices, we strive to provide accurate information to our customers, but prices may be updated due to sudden changes in exchange rates or the timing of updates. In that case, please check the latest price.

If you have any questions or concerns regarding price fluctuations due to exchange rates, please feel free to contact us using this inquiry form or chat .

Refund policy

We cannot accept returns or refunds due to the customer's convenience after the product has been shipped.

If the product is defective or different from the one you ordered, please contact us in advance at the number below.

Customer support: 06-6147-3908
Email address: info@liquem.jp
Business hours: 10:00~18:00 (excluding Saturdays, Sundays, and holidays, Japan time)

*If the product is returned without contacting us, we will not be able to respond.

Although we take every precaution in inspection, packaging, and delivery, in the unlikely event that the product is damaged or the product is different from the one you ordered (wrong product, wrong quantity), we will issue a refund.
Please contact us within 7 days after receiving the product.
We will also refuse the following items, even if they are defective or different from the item you ordered.

  • If more than 7 days have passed since the product arrived
  • Products that have been used once by the customer
  • Products damaged or soiled by the customer

Customer support and contacts

Customer support contact

For inquiries, please contact us using this inquiry form or chat .

Response time

Weekdays from Monday to Friday 10:00 ~ 18:00 (Japan/Tokyo time)

Language support

Our store currently supports Japanese, English, Chinese (simplified), Chinese (traditional), French, and Spanish.