Legal notice




Shop Name

Liquem Official Online Shop



VHF Co., Ltd.



Yuichi Wakatsuki



2F, 2-1-15 Komagata, Taito-ku, Tokyo 111-0043, Japan


Contact Information

Customer Support: 06-6147-3908
Closed on: Saturdays, Sundays, holidays, summer vacation, year-end and New Year holidays <Japan time zone>
Business hours: 10:00 AM to 6:00 PM (excluding year-end and New Year holidays)

About the selling price
The sales price will be the displayed price (display price/consumption tax included).

Necessary charges other than the product price
Consumption tax, shipping fee, bank transfer fee, settlement fee, etc.
=>For shipping details, click here.

Method and timing of payment
You can pay by credit card, Apple Pay, Google Pay, Shop Pay or Paidy.
We accept VISA, MasterCard, JCB and American Express. (Only lump sum payment is accepted)

 * What is ApplePay?
 This payment method is only available on Apple devices and can be used by registering a credit card or e-money in advance. You can access this site from Safari on iOS or macOS.
ApplePay is online only and you cannot use a VISA brand card made in Japan.

 * What is Google Pay?
 You can use it by registering a credit card or electronic money in advance. You can access this site from a web browser such as Google Chrome, Firefox, or Microsoft Edge.

 * What is ShopPay?
 Shop Pay is a payment service that allows you to check out with just a few clicks.
When you make a purchase after the second time, the payment information is automatically entered, so you can quickly finish from the cart to the payment.
For more information, see here.

 * What is Paidy?
 Paidy is a carless payment service provided by Paidy Inc.
You can shop with only your email address and phone number without prior registration.
For more information, see here.

Timing of delivery of goods
Please check here for shipping.

About Returns and Exchanges
We do not accept returns or returns for your convenience after shipping.
If the item is defective or different from what you ordered, please contact us in advance.
*If you return the item without contacting us, we will not be able to handle it.

We make every effort to inspect, package and deliver the item, but if the item is damaged or different from what you ordered (wrong product, wrong quantity), we will return or exchange it. (In this case, our shop will bear the shipping cost.)
Please contact us within 7 days after the item arrives.

Even if the item is defective or different from what you ordered, we will not accept the following items.

・Return or exchange at your convenience
・If more than 7 days have passed since the arrival of the item
・If you lose a part of the product, such as accessories, due to your responsibility
・Products damaged or defaced by customers
・In the case of a good product
・If you wish to exchange an item that is different from the one you purchased
・If you use the product even once
・In case of repair by the customer
・If you do not return the defective item
・For orders from overseas
・In other cases where our shop determines that the exchange is not possible in accordance with the above

*If you return the item, you will receive a refund after the item is returned.