You can change the address before the package is shipped.
Please contact us here with your desired address.

However, even before your package is shipped, once a tracking number has been assigned to your package, you will not be able to make any corrections before shipping.
In that case, after receiving notification that the product has been shipped (shipment completion email), please contact Yamato Transport yourself and make any changes.

*If you arrive in the morning, we cannot guarantee that the item will arrive in the wrong place.
*If your item is urgent, please contact Yamato Transport.
*If transferring to another jurisdiction, an additional fee (cash on delivery) will be charged. Prices vary depending on distance, so please contact Yamato Transport.

If you wish to use the gift wrapping service, please purchase " Gift Wrapping Packing (Shopper Included) " at the same time. If you are purchasing gift wrapping and multiple items, please specify which item you would like wrapped in which box in the "Order Notes" in your cart.
*If it is not specified in the order memo, we will specify the product to be packed.
*Even if you have purchased the same number of boxes and products, if you have only purchased one gift wrapping item, we will set up and package only one box and one product.

Click here for gift box

*The BOX will be delivered in a transparent OPP bag, so if you do not purchase " Gift wrapping (with shopper) ", we will not wrap it.
*The OPP bag in the box has a sticker with the price written on it. Please note.
*For this reason, we recommend purchasing `` Gift Wrapping (with Shopper) '' when using as a gift.

Please check whether the item you are ordering is a pre-order item or a made-to-order item.
For pre-ordered/ordered items, the approximate delivery time is indicated on the product page, so please refer to that page.

After shipping, the product can be tracked using the tracking service of each delivery company. Please check the package number, which is written in the automatic email sent when the item is shipped. If you have not received your package within 2-5 days of shipping, or if you cannot find your package number, please contact us here .

Please contact us here . The delivery company is Yamato Transport and will be treated as cash on delivery.

Recently, there has been an increase in the number of cases in which packages are returned to us after the storage period has expired.

Please note that incorrect address information or omission of room number will be grounds for return.

We cannot accept cancellations, changes, exchanges, or returns due to customer's convenience after the product order is confirmed. Please check before placing your order.

Once your order is confirmed, you cannot change the order details or payment method. Please be sure to check before confirming your order.

Payment can be made by credit card, Apple Pay, Google Pay, Shop Pay, or Paidy.

*VISA, MasterCard, JCB, and American Express are accepted as credit cards. (Only one-time payment accepted)
*Click here for details on Shop Pay.
*Currently, there is a problem where JCB cards cannot be used with ShopPay. Please check here for more details.
*ApplePay is only available online, and VISA brand cards made in Japan cannot be used.
*Click here for information on deferred payment (Paidy)

After placing your order, we will send you an automatic email. The sender address of the automatically sent email is info@liquem.jp.

Please also check your spam folder. Also, if you use your mobile phone email address,

Emails sent from Shopify may be automatically blocked by spam filters.

Please set info@liquem.jp to receive emails as a specified email address or set liquem.jp as a specified domain for receiving emails.

Please note that automatically sent emails cannot be resent.

If you did not receive the email and are unsure whether your purchase has been completed, please contact us here . However, please note that we are not available at night after 18:00.

You can check your order history from My Page . Alternatively, please check your order completion email and shipping completion email.

Please note that we do not include a delivery note when shipping the product.

We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the product order is confirmed.

Please check the details before placing your order.

Payment for ordered items will be made when the order is completed . Please note that this is not the time of shipping.

You can also pay by credit card or pay later.

For more information on pre-order products, please click here .

If we receive your inquiry, we will respond within 1-2 business days. Additionally, if you are using your mobile phone's email address, there is a possibility that emails sent from us may be automatically rejected by your spam filter.
Please set liquem.jp to receive emails as a domain. If you have made an inquiry and have not received a reply, please enable the domain above and contact us again.

Liquem only accepts requests from buyers.

We apologize for the inconvenience, but please have the sender contact us.

We do not issue invoices or receipts, so please use the payment receipt from your credit card company as a substitute for the "Thank you for your purchase" message that you receive at the time of purchase. Please use the email as a receipt.

Regarding store inventory, we are unable to inform you of the inventory status to prevent trouble.

Instead, we are introducing the stock status before each business day on our store Instagram stories, so please take a look. Laforet Harajuku store: liquem_laforet

This payment method can only be used with Apple devices, and you can use it by registering your credit card, electronic money, etc. in advance.

You can use it by accessing this site from Safari on iOS or macOS.

You can use credit cards, electronic money, etc. by registering them in advance.

You can use this site by accessing it from a web browser such as Google Chrome, Firefox, or Microsoft Edge.

Shop Pay is a payment service that allows you to check out with just a few clicks.

Your payment information will be automatically entered when you make your next purchase, allowing you to quickly complete the process from cart to checkout.

Click here for more information.

*Currently, there is a problem where JCB cards cannot be used with ShopPay. Please check here for more details.

Paidy is a cardless payment service provided by Paidy Co., Ltd.
You can shop with just your email address and phone number, without pre-registration.
Purchases made on Paidy for one month will be paid in the following month.
On the 1st of the following month, you can check the billing information from Paidy on myPaidy (the account created when you use Paidy for the first time).
Please pay by convenience store, bank transfer, or account transfer according to the payment method described in the billing information.
The fee is 356 yen (tax included) if you pay at a convenience store.
*One-time payment only.

Click here for more information about Paidy

●Fees:
Account transfer (payment fee: free)
Convenience store (payment fee: 356 yen tax included)
Bank transfer (payment fee: varies depending on the financial institution)

Instructions for use
1. Select "Paidy" as the payment method and you will be redirected to the Paidy payment screen.
2. Enter your email address and mobile phone number.
3. Paidy will send a 4-digit code to your mobile phone and verify your identity via SMS.
4.Payment procedure completed

●The usage amount will be billed in one lump sum the following month.

You can check your bill on myPaidy on the 1st of the following month.
We will also send you billing information via email and SMS (short message) between the 1st and 3rd of each month.
Please follow the instructions and pay by convenience store, bank transfer, or Pay-easy by the 10th.
In the case of direct debit, the amount will be deducted on the 12th of every month.

*The withdrawal date for January and May bills may be the 20th (or the next business day if the financial institution is closed).
*For detailed service details and payment inquiries, please click here .

Please refer to this page and delete the app's cache.

Delete cache

Please install from the URL below.

click here to download

Please register here to become a member.
Please note that you must agree to the terms and conditions to register as a member.

Click here to register as a member

Click here to redeem rewards
Please check the item details page for each reward for details on how to exchange rewards.

Points are earned when you purchase products on this site and at Liquem stores.
Points will be awarded from 1 to 3 points for every 100 yen (excluding tax) depending on the amount of purchased items.
Accumulated points can be exchanged for special Liquem items depending on the number of points.

Please note that points will be awarded when the product is shipped.

You can check the number of points you have from My Page or My Page within the app.

Currently, there is no expiration date for points earned through purchases.

Please note that points awarded through membership rank up bonuses are valid for one year.

Depending on the number of points, you can exchange them for special Liquem items.

Click here for details

Depending on your membership rank, you can earn 1 to 3 points for every 100 yen you spend excluding tax.

Applies to online and in-store purchases.
Please note that purchases at pop-up stores and exhibitions are not eligible.