Refund policy


Returns and Exchanges

We regret to inform you that we cannot accept returns or exchanges due to customer convenience after the shipment of the product. If the product is defective or different from the ordered item, please contact us in advance at the following:

Customer Support: 06-6147-3908
Email Address: info@liquem.jp
Business Hours: 10:00~18:00 (excluding weekends and holidays  JST=UTC+9)

* If you return the product without contacting us in advance, we may not be able to respond.

While we take every precaution in inspection, packaging, and shipping, if, by any chance, the product arrives damaged or differs from your ordered items (incorrect product, incorrect quantity), please contact us through the inquiry form or the chat in the bottom right corner.
Kindly contact us within 7 days of receiving the product.
For defective items or products different from your order, we regret to inform you that we will not accept the following cases:

  • If more than 7 days have passed since the product arrival.
  • Products that you have used once.
  • Products damaged or soiled by you.