About orders and shipping

Cancellation/return/exchange

We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the product order is confirmed.

Requests such as "I bought it twice because I didn't know if I was buying it again," "I got the wrong earrings for earrings," "I got the wrong quantity," "I got the wrong size or it didn't fit," or "I got the wrong impression") are not accepted. I can't accept it. Before confirming your order, please double check and confirm your purchase.

*We will not be able to respond to any requests for changes after purchase.

Regarding defective products (accessories)

We take great care in managing and shipping products, but if the delivered product is defective or different from the ordered product, we will exchange it for the same good product.

In that case, please be sure to contact us within 7 days after receiving the product (including the day the product arrives). In addition, if the product is out of stock and cannot be replaced, we will issue a refund or repair.

About Liquem accessories

Liquem products use resin and plating.

The materials used are listed on each product page, so please read the relevant section in advance.

About accessories

About materials