We will use Yamato Transport for orders placed after 9am on Friday, June 30, 2023.

A shipping fee of 600 yen will be charged for shipping nationwide (excluding Okinawa and remote islands).
Free shipping for purchases over 12,000 yen.
Please see our shipping policy for more details.

Ships within 2-4 business days in principle after confirming the order

*The arrival of the product may be delayed due to traffic conditions due to weather, etc., or when transportation is crowded.

* When we receive a lot of orders, such as when a new product is released, we may ask for a different date.

* Business days are [weekdays 10: 00-18: 00]. We do not deliver on Saturdays, Sundays, and holidays.

You can select the date and time from the date and time field on the cart page when placing your order.
Currently, it is not possible to specify the date and time from the app, so if you would like to specify the date and time, please place your order from the website.

*If you want the shortest time, please select "Not specified".
*We will not be able to respond even if you write it in the notes section when ordering.

Notification of shipping completion will be sent by email on the same day or the next day.

If you live in an apartment, please be sure to write the "apartment name" in the delivery address.

If you change the delivery address or name after your order is confirmed, even if you change it from My Page, it will not be linked, so please contact us here with your order number and the desired information for the change. Please note that we may not be able to accept changes depending on the timing of the notification, such as if the item has already been shipped.

We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the product order is confirmed.

Requests such as "I bought it twice because I didn't know if I was buying it again," "I got the wrong earrings for earrings," "I got the wrong quantity," "I got the wrong size or it didn't fit," or "I got the wrong impression") are not accepted. I can't accept it. Before confirming your order, please double check and confirm your purchase.

*We will not be able to respond to any requests for changes after purchase.

Internet shopping is mail-order sales that customers access, and the cooling-off system does not apply. Thank you for your understanding.

We do not accept cancellations after placing an order.

There are cases where the customer does not receive the item even though it has been delivered, or where the item is returned even after the item has been received.

In that case, due to cancellation due to customer's convenience.

[Shipping charges (including shipping charges for returns)] [Packaging material charges] [Delivery fees] Any other damages and costs incurred by our store will be borne by the customer and billed by our store.

In addition, the above damages and expenses will be deducted from refunds for credit card payments, carrier payments, and deferred payments.

In either case, the transfer fee for refund will be borne by the customer.

*We may not be able to accept new orders from customers who have refused delivery or returned the item due to their own circumstances.

We take great care in managing and shipping products, but if the delivered product is defective or different from the ordered product, we will exchange it for the same good product.

In that case, please be sure to contact us within 7 days after receiving the product (including the day the product arrives). In addition, if the product is out of stock and cannot be replaced, we will issue a refund or repair.

・Returns and exchanges due to customer convenience

・If we cannot contact you within 7 days after receiving the product.

・If a part of the product, such as accessories, is lost due to the customer's responsibility.

・If the product is soiled or damaged due to the customer's responsibility.

In particular, if you wish to exchange a defective item for one that has been intentionally damaged, we may not be able to accept your next order.

・If the product is of good quality

・If you wish to exchange a product that is different from the product you purchased

・If you have used the product even once

・If the product is repaired by the customer

・If you are unable to return the defective product

・For orders from overseas

・Other: If our store determines that we cannot accept exchanges based on the above.

・If you cannot find your purchase history at the online shop, please show us your store receipt.
If you do not have a receipt, we will repair the product for a fee.

・If the orderer and the client are different, such as a gift, and you wish to receive a free replacement or repair, please contact us from the orderer.

・Please note that we cannot offer refunds or reductions in price even in the case of defective products.

・When returning clip on earrings, please return all damaged parts and clip on earring fittings, including silicone caps.

- Please be sure to keep a copy of the delivery slip until all processing is completed.
To prevent problems, please refrain from returning items by regular mail or other methods that do not leave a copy of the delivery slip. We are not responsible for items lost during shipping.

・If the product is defective or damaged, or you received a different product than the one you ordered, we will pay the shipping costs for the return, so please send the product back to us with cash on delivery.

・It is not necessary to use the cardboard box that was delivered.
Please pack the product according to its size so that it will not be damaged.

We will contact you as soon as the date of re-shipment or refund is confirmed.

Please note that the refund process may take up to a week.

The clip on earrings use clip-on metal fittings that won't hurt.

When wearing, please pinch your earlobes tightly. (The strength of this pinching has nothing to do with the pain after wearing the spring type)

Please note that wearing it too loosely may cause it to fall.

Depending on the frequency of use, the clip on earring fittings may become loose, but this will be prevented by not opening the fittings more than 90 degrees.

We recommend that you do not fully open the clip when attaching or detaching.

In some cases, such as accidentally stepping on the clip on earrings or placing them in a bag or pouch, the clip on earrings may become loose, bent, or broken due to distortion, so be careful. please note.

Liquem uses materials such as "titanium" and "surgical" that are less likely to cause allergies, but please refrain from using it immediately if it matches your skin.

Also, if the post is dropped, accidentally stepped on, or put in a bag or pouch and subjected to some kind of pressure, the post may bend or break, so please be careful.

Liquem sells rings of various sizes and specifications, but each has its own characteristics.

・One-size-fits-all ring

Please note that repeated adjustment will lead to distortion of the metal, cracking of the plating, and damage. When adjusting, hold the ring part and adjust.

If force is applied to the parts, they will be damaged.

・Rings that are not one-size-fits-all

For items not listed as "free ring", we use metal that does not have a spring property, so if you try to bend it forcibly, it will be damaged.

Please note that there are some gaps like free rings due to the design.

Rings with the same size may feel different depending on the width and thickness of the ring.

It is not waterproof, so please be careful not to touch the water.

If you have small children or pets in your home, please be careful of accidental ingestion. Please note that we will not be held responsible in the event of an accident.

Please note that each stone made of resin is individually poured into a mold by hand, so there may be individual differences. (Not symmetrical)

In addition, we create various original colored stones by dyeing, but please understand that color variations may occur for each production lot due to subtle differences in climate, humidity, and formulation at the time of creation.

Please note that dyed stones may be deformed or faded by strong UV rays or heat.

Please note that if water or other moisture adheres to the stone, it may cause the stone to come off, discoloration, or the foil to crack.

At Liquem, we use glass produced in China and glass from Swarovski to match the image of the design, and select colors and shapes from each.

Stones made in China will have individual differences in thickness, uneven cut surface, and color for each production lot. (Not symmetrical)

Swarovski stones may change cuts and colors due to changes in Swarovski's plans.

Processing that looks like an aurora or soap bubble applied to glass, resin, etc.

A thin film is applied to the surface.

Friction, sweat, and alcohol contained in cosmetics can cause the film to peel off or become thin.

Please handle with care as this is a delicate product.

Please note that each product that contains glitter is hand-made in a mold, so there may be individual differences in the amount of glitter and bias. (Not symmetrical)

Also, please understand that there may be fluctuations for each production lot due to subtle differences in climate, humidity, and formulation at the time of creation.

Liquem products are plated with "silver color" or "gold color" on metals such as alloys and brass.

It is not 18-karat gold, 10-karat gold, or SILVER925.

Never clean with a cloth that contains abrasives such as silver polish.

Plated products are very vulnerable to water, sweat, and alcohol contained in cosmetics, so please do not use them when washing your hands or moving your body vigorously.

In addition, the plating will gradually fade and fade due to wear, heat, and ultraviolet rays, but the speed of fading is not uniform and varies depending on the conditions.

If you have a metal allergy and our plated products do not suit your skin, please refrain from using it immediately.