[Update: January 8, 2026 (Thursday) : Notice of resumption of sales]

Regarding the "Limited Blue Bloom Lucky Bag" and "Limited Pink Bloom Lucky Bag", which have been temporarily suspended,
We have now completed the reorganization of our shipping system, and will resume sales from 10:00 today, Thursday, January 8th.
In this case, including customers who received the wrong product due to a shipping defect,
We sincerely apologize to everyone who was waiting for sales to resume during the suspension period for any inconvenience caused.
We take this incident very seriously and will strive to further strengthen our quality control and shipping systems. We appreciate your continued support of Liquem.

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Thank you very much for your continued patronage of Liquem.

We have recently discovered that some items in Liquem's lucky bags have been delivered that are different from the items ordered.

We deeply apologize for the inconvenience and anxiety caused to our customers, who chose Liquem for their New Year's entertainment.

We would like to report the results of our investigation into this matter and our future response as follows:

■ Eligible deliveries

Lucky bags shipped from Friday, December 26, 2025 are eligible.

■Products that may have different contents

As a result of our investigation, we have found that there have been mix-ups in the colors and incorrect set contents for the following products.

1. Limited Pink Bloom Lucky Bag (Earrings)

2. Limited Edition Blue Bloom Lucky Bag (Earrings)
   *Some customers who purchased the above two items individually have been experiencing product mix-ups.

3. Limited Edition Blue Bloom Lucky Bag (Earrings)
   *There is a possibility that earrings and pierced earrings may be mixed.

■ Cause of occurrence

We have determined that the problem was due to a mistake in the waybill (mix-up) attached during shipping at the shipping warehouse and insufficient checks during packing (assembly). There were no problems with the product registration on the website or the shipping instruction data sent to the warehouse.

■ Future response

1. Suspension of sales
In order to thoroughly resolve the situation and prevent a recurrence, we have currently suspended sales of the "Limited Pink Bloom Lucky Bag/Limited Blue Bloom Lucky Bag" through all channels.

2. Contacting affected customers individually
Starting today, we will be sending individual emails to customers who may be affected, with instructions on how to exchange for the correct product, via their registered email address.

■Replacement product shipping and return procedures

We are currently preparing to reship the correct products. Starting today, we will be sending individual emails to affected customers to apologize for this matter and to inform them of exchange procedures.

■ Request to customers

We sincerely ask that you please keep the product you received in its unused state until you receive our email notification.

For inquiries regarding this matter, please contact us here .

We would like to once again apologize for this situation occurring during the busy year-end and New Year period. We will do our utmost to ensure that the correct product is delivered as soon as possible.