Regarding the "SHIBUYA Cherry Ornament (Purple/BK)" which was sold exclusively at the POPUP store at SHIBUYA109 Shibuya store from December 16th,
We have received many inquiries that the engraved plate is not included.
We apologize for any inconvenience caused. I sincerely apologize.
If you have purchased this product, please contact us using the form below. We will attach a plate for repair .
We apologize once again for the great inconvenience caused.
In the future, we will continue to improve quality and review our inspection system so that we will never cause such inconvenience again.
Thank you for your patience.
[ Contact information ]
Contact form on online site or bottom right of screen Please contact us via the chat button or "Contact us via chat" in the app.