September 17, 2024 (Tuesday) 15:00 Update We have added information about the delay in delivery of the Birthday Month Bloom Ring April/May colors at the bottom of this page. Click here
Added on Tuesday, May 28, 2024 at 13:00
We have added the details of the Instagram Live that will be held on May 28th from 19:30 to the bottom of this page.
Added on Friday, May 10, 2024 at 19:30
The contents of the Instagram Live held on May 10th from 19:30 have been added to the bottom of this page.
Added on Thursday, January 11, 2024 at 18:30
We have added the details of future improvements regarding the Birthday Month Bloom Ring at the bottom of this page.
Added on Friday, December 15, 2023 at 17:30
The contents of the Instagram Live held on December 14th from 20:00 have been added to the bottom of this page.
Regarding the "Birthday Month Bloom Ring December" and "Birthday Month Bloom Ring January" that have been delivered sequentially since around December 7th,
We have received many inquiries about the central glass part coming off.
I placed an order in August and it took 4 months for it to arrive.
We are very sorry for any inconvenience caused. We sincerely apologize.
If you have purchased the product and found any broken glass parts,
Please take a photo of the damaged area and contact us using the information below.
Once we receive your order and photos, we will either replace the item or repair it.
■ Contact Form
https://liquem.jp/pages/contact
* Alternatively, you can contact us via the chat at the bottom right of the site, or via the "Contact us via chat" option in the app.
Regarding the reason why the central glass part comes off easily,
Since all glass parts are handmade, there may be individual differences in the adhesive surfaces.
As a result, we have been adjusting the amount of glue individually depending on the individual product, but some products had less glue in the process, which is what caused this defect.
We have already received orders for the "Birthday Month Bloom Ring" in the February, March, April, and May colors, so we understand that this may have caused inconvenience to those who had ordered other colors. We would like to offer our apologies once again.
We will review our manufacturing methods and processes for products released after the February colors and strive to prevent similar incidents from happening again.
Additionally, regarding these two products, in addition to the glass parts falling off, we have also received inquiries about white lines being seen on the side of the stone.
These are marks that are created when the glass is placed into a mold and then removed from the mold during the manufacturing process, and are unavoidable in the process of manufacturing these glass parts.
We would appreciate your understanding.
Please note that the extent of the marks may vary from individual to individual, so if you have any other concerns or questions, please contact us using the inquiry form above or through the inquiry chat.
Once again, we would like to apologize for any inconvenience caused.
We will continue to improve our quality and review our inspection system to ensure that we never cause such inconvenience again.
We kindly ask for your patience.
Birthday Month Bloom Ring Defective Product
*This is the content of the Instagram Live broadcast on December 14th.
To everyone who has purchased the Birthday Month Bloom Ring in December or January colors, and to everyone who has ordered the February , March , April , or May colors and Collector Box :
We sincerely apologize for the inconvenience caused by the defective December and January colors of the Birthday Month Bloom Rings we delivered the other day and for the insufficient information provided.
We appreciate your feedback and the entire Liquem team is taking this issue very seriously.
Furthermore, since it is a made-to-order product, it will take 4 months to deliver.
We would like to once again apologize for the inconvenience this caused despite your long wait.
About the problem
There are two major problems.
One is about defective products where the glass in the center falls off easily.
The second issue is that there was insufficient advance notice regarding glass products.
We sincerely apologize to everyone who owns the affected products.
Reporting the defect and a message to customers who own the affected products
Birthday Month Bloom Rings for December and January colors are defective if the glass part in the center falls off easily. If the glass part falls off, we apologize for the inconvenience, but we ask that you take a picture of the damaged area and contact us with the photo.
Once we receive your order and photos, we will either replace the item or repair it.
[ Contact Information ]
We accept inquiries via the online inquiry form or chat.
Reasons why glass parts come off easily and what to do about it
All glass parts are handmade, and the contact surfaces are not flat and there are individual differences between each piece.
Therefore, in order to make up for these individual differences, the amount of glue used is individually judged and adjusted, and the cause was that some of the products had a small amount of glue during this process.
Regarding products released after February,
We are currently working with the factory on trial and error to find a solution to this issue of the amount of glue used.
As soon as we know the progress, we will post it on the information page.
We have also received some comments about our inspection system, so we take your opinions seriously and
We will continue to improve the quality of our products and our inspection system.
We apologize for any inconvenience caused on this occasion.
How to check if your Birthday Month Bloom Ring ( December or January ) is defective
Many people are probably worried that even if it doesn't come off now, it may come off if they continue to wear it in the future.
Once again, we apologize for causing you such inconvenience.
We apologize for the inconvenience, but could you please check as soon as possible to see if there are any problems?
To do this, place the pad of your finger against the glass and press.
The amount of pressure you use should be similar to how you would use to push open the tab on a can.
However, please be aware that jewelry is delicate and that digging your fingernails into gaps or applying too much pressure can cause damage to this ring and other items as well.
If the item comes off using this method, we will replace or repair it.
We apologize for the inconvenience, but please let us know through the inquiry form.
Regarding white lines or unevenness around glass parts
One of the questions we have received about this ring is the white lines and unevenness around the central glass part.
We apologize for the lack of prior explanation regarding this matter.
These white lines and bumps are created when the glass product is manufactured using a mold, and appear when the mold is removed.
We had been operating under the understanding that this line was unavoidable during manufacturing, and so we did not specifically mention it at the time of sale.
I am very sorry.
This is an important point for our customers, and we regret that sufficient information was not provided from the beginning.
We proceeded with the understanding that there would be individual differences, and we would like to apologize again for not explaining each and every one of these variations.
We take this issue seriously and will provide detailed announcements about products that may have significant individual differences or that have a different texture or appearance than usual.
We will try to include multiple items in the product photos as much as possible.
We are currently working with the factory to see if there is anything that can be done about these white lines and unevenness.
We take this issue seriously, just like the glue issue mentioned earlier, and will inform everyone about it as well.
As each glass part is handmade, there are individual differences, and therefore individual differences in the shade and range of the lines.
As always, if you have any questions, please let us know.
Especially for those who have ordered rings after February color,
I'm sure you're feeling anxious about this issue.
I take this matter very seriously and all departments at Liquem, including myself, will work hard to improve the situation.
We hope to resolve your concerns as quickly as possible, so we will go through each inquiry one by one and work quickly to improve any areas that are causing you concern.
Regarding cancellations, returns and refunds
We will accept cancellations or returns for refunds for any ring, from December colors to May colors.
If you are interested, please contact us via the inquiry form or chat.
In addition, so that you can use this as a basis for deciding whether to cancel,
We plan to provide photos and videos of the improvements and their individual differences as soon as possible.
Regarding cancellations after February color,
Applications will be accepted until January 31st of next year before shipping .
If you wish to cancel, please contact us. We will also accept returns and refunds for any December and January color items you have in your possession.
We appreciate your continued understanding and cooperation, and we apologize for this inconvenience.
We will be sure to provide you with all the details before accepting orders for the next June/July colors so that you can make a decision on whether to purchase.Thank you for your cooperation.
Questions and answers on Instagram Live
* We will only extract questions regarding Birthday Month Bloom Ring.
・The sample currently shown (Birthday Month Bloom Ring, May) also appears to have a chipped glass part in the center, is this within the range of acceptable product quality?
= Yes. This is unavoidable when making glass, and the bottom surface in particular will be chipped away due to individual differences.
We don't consider it a chip because the manufacturing process involved filling the gap with glue, but we are currently talking to the factory about whether it can be improved.
I would like you to inform all potential buyers of this matter by email.
I am a buyer but I can't check my email.
= I sent you an email today, so could you please take a moment to check it?
* On December 14th at 15:22 , we sent out an email with information to everyone who purchased the December and January colors. Some of the emails have been returned with an error, so if you have any questions, please contact us.
・The glass part in the center is glued at an angle and looks like it may get caught. Is this still within the acceptable range?
= If the part is glued at an angle, it may be defective so please contact us as soon as possible.
-I would like to apply for repairs and pick up the item in-store. Is this possible?
= In order for the customer center to keep abreast of all requests, please contact us via the inquiry form or chat if you have any requests for repairs. Please make individual requests regarding collection.
・Is the sample you showed us during the previous in-layout the same one you see in the picture now? Were there white lines (the ones that appear when removing from the mold) there from back then?
=I'm showing you the same specimen as before, but the lighting may have made it difficult to see.
I'm very sorry that it was hard to see.
- Is it understood that air bubbles will generally get into the glass part in the center?
= Because this is a glass product, air bubbles will form. Air bubbles look like this.
I'm sorry for not making a sufficient announcement.
*Air bubbles vary from one product to another, and some products may not have any.
- Regarding the Birthday Bloomman Sling (December) (January), did Liquem move forward with selling it because they thought it was fine as it was?
= I was operating under that understanding. I am very sorry.
The January sample of the Birthday Bloomman Ring that you're currently showing on Instagram Live doesn't look to be of good quality either. Will we continue to receive more like this in the future?
= Regarding the white lines, they are considered to be within the acceptable range due to manufacturing specifications, but we are working with the factory in trial and error to try to eliminate them as much as possible.
What is the difference between repair and replacement?
=If the detached central glass part is within the acceptable range, we will repair it and return it to you.
For exchanges, we will treat any defects such as chips in the central glass part as manufacturing defects and exchange them for a good product.
*Currently, it takes about a week from the time we receive the item for repair to the time it is returned to you.
・There is a glue-like substance on the ring I have; does that mean it is ineligible for exchange?
=Whether it is glue or a mark will vary depending on the individual item, so we apologize for the inconvenience, but could you please contact us via the inquiry form or chat?
・Even if the white marks are within the acceptable range, can I return the item?
= Items that are considered to be in the range of acceptable quality for December and January colors will also be eligible for return and refund. We apologize for the inconvenience, but please contact us using the inquiry form.
- Will the marks be more noticeable if the glass in the center is a darker color?
= I'm currently looking at December color rings, but I think the January color stands out the most.
* As we have not been mass producing glass since March , the number of samples confirmed is small, and the above is a personal opinion.
-I ordered and purchased a collector's box, but I don't need it. Can I cancel the order?
= Yes, we can also cancel the Collector's Box . If you wish to cancel, please contact us using the inquiry form.
・It would be good if cancellation information was also provided to those who placed orders for color from February to May.
Thank you for your opinion. I will do that.
*We plan to contact all purchasers by December 15th.
・In the future, we would appreciate it if you could post multiple photos of items that have individual differences.
= Thank you for your opinion. We plan to post it that way.
・I would like you to improve the colors and sell them from June onwards.
Thank you for your feedback. We will try our best to improve it.
・I saw a tweet saying that the free ring part doesn't move, but how does the free ring actually move?
=If you are experiencing problems with this part not working, we apologize for the inconvenience, but could you please contact us via the inquiry form or chat?
-Are there any other colors of the Birthday Month Bloom Ring that are already in production?
= Production of the colors was progressing in February and March , but we are currently working on remaking them based on improvements.
・I'm concerned about the unevenness of the white marks, is this also within the acceptable range?
= We are very sorry, but this is also within the range of acceptable quality due to manufacturing specifications. We also accept refunds and returns, so if you would like to do so, please contact us using the inquiry form.
・To what extent do you inspect the durability of your products? Please tell me to the best of your ability.
=We are doing this using the method we explained during the Instagram Live.
We use the pad of our finger to press the ring against the center glass with as much pressure as you would press the pull tab on a can to check that it will not break.
- I would like you to thoroughly inspect items purchased online that cannot be seen in person.
・If there are significant individual differences in the item, I would like you to play it at that point.
Thank you for your feedback. We will further strengthen our inspection system.
・We are currently in the process of making an inquiry, but would it be okay if we shipped the defective product early next week?
= Yes, that's fine. I'm sorry for the inconvenience, but thank you in advance.
*We will endeavor to respond as promptly as possible, but please note that during the following period, due to the New Year's holiday, responses will be made from January 4th onwards.
Year-end and New Year holiday period: December 28th to January 3rd
-Are you considering remaking the December and January colors?
= We are currently not considering remaking the December and January color items. We are very sorry, but we will respond by repairing/exchanging or returning/refunding.
We are working to improve the situation for products released after the February colors by reproducing them.
・The verification method I just heard didn't work.
= We are very sorry for the inconvenience. We will replace or repair the product immediately, so please contact us via the inquiry form or chat.
・I have made an inquiry, but should I wait for a reply before sending the defective product?
I apologize for taking longer than usual.
Please wait for our reply and then send it to us cash on delivery.
・Since improved versions will be reproduced from February onwards, will delivery dates be delayed?
= We are currently checking the delivery date along with the improvement plan. If there are any delays in the delivery date, we will announce it as soon as possible.
Birthday Month Bloom Ring Improvements
*This information was added on January 11th.
Regarding the Birthday Month Bloom Ring December and January colors,
Due to a defect where the central glass part easily comes off and a lack of advance notice of the white lines around the glass
We apologize for any inconvenience caused to those who purchased the product.
As reported on the Instagram Live on December 14, 2023, regarding the Birthday Month Bloom Rings that will be shipped and released in the future,
We have repeatedly tested our factories and improved our products so that we can deliver improved products through remanufacturing.
We are now pleased to report that we have a clear outlook for the manufacture of the improved product.
Improvements
By readjusting the amount of glue and applying resin to the entire glass,
We will increase the strength of the adhesive and eliminate the white lines around the glass as much as possible.
・Glass parts come off easily
We have readjusted the amount of glue used to attach the base and glass parts .
We have also changed the order in which the glue and flakes are added to make the product stronger.
*Since all glass parts are handmade, there may be individual differences in the adhesive surfaces.
*Since the adhesive surface is not flat, depending on the lighting conditions it may appear as if there are lines that look like cracks.
*Glass parts that cannot be removed even when pushed with the back of your finger will be considered as good products.
・About the white lines around the
By applying resin to the entire glass, we have made the defect less noticeable.
*The lines are marks left when the glass is put into a mold and then removed from the mold during the manufacturing process, and are unavoidable in the manufacturing of these glass parts.
*Resin treatment has been used to eliminate the white lines around the glass and roughness on the surface as much as possible.
*The application of resin may leave traces of small dust and popped bubbles, similar to those found in resin products.
*The resin may also get on the four decorative claws around the glass , causing the shape of the glass to appear distorted.
・Other precautions for this product
*Cracks that occur during glass manufacturing are treated with resin to make them less noticeable, but they cannot be completely eliminated. Please understand that this is a manufacturing specification.
*Air bubbles will still be present, just as they were before the improvement. Please understand that this is unavoidable in the manufacturing process of glass products.
*Some products may have marbling, which is unique to glass.
*The claws appear curved because this is the design used to set glass, which may vary slightly in size.
*As this is a made-to-order product, there may be some variation in glass color from the sample.
Also, depending on the marble pattern, the color and sample may differ even for glass from the same lot.
In particular, while the May color sample was a deep green, this one is a light green.
Correction sample
We have prepared corrected samples of the February to May colors.
We will deliver products in the condition shown in the photo as quality products.
Please note that glass parts vary from piece to piece, so not all pieces will be in the same condition as shown here.
Please use this as an example for reference.
Delivery time
We will be improving our production process as described above, so production will take longer than usual.
We apologize to everyone who has already placed an order and is waiting, but we will be changing the delivery schedule as follows:
[February and March colors]
Initially: Early February 2024 → Changed: Early May 2024
→ After change on 5/10 Early to mid-July 2024
[April and May colors]
Originally scheduled for early April 2024 → Changed to late July to early August 2024
Future schedule
We apologize for the inconvenience, but from now on we will be taking orders for the colour that corresponds to that month.
We will inform you of the delivery date each time.
Example: June colors will be ordered in June , with delivery in November .
Notification regarding delivery time of Birthday Month Bloom Ring*This information was added on May 10th.
Regarding the Birthday Month Bloom Ring for February/March that you ordered last year,
As we reported, we have been in the process of remanufacturing the product so that we can deliver an improved product.
Therefore, we had informed you that the delivery time would be extended from the date we had notified you at the time of receiving your order, but due to delays in the progress of remanufacturing, we will now be extending the delivery time even further.
We apologize for the repeated delays in delivery.
We sincerely apologize to everyone who was looking forward to this release for any inconvenience and concern caused.
We are very sorry for the inconvenience.
[Birthday Month Bloom Ring February/March Colors]
Expected delivery date: Early to mid-July 2024
As an apology for the inconvenience caused, we would like to offer you a free shipping coupon.
I would be happy to use your service if you have the opportunity.
For more information on the coupon, The details will be included in the notification email sent to purchasers around 7:30 PM on Friday, May 10th.
We will also accept cancellations for Birthday Month Bloom Rings in February and March.
If you wish to cancel, we apologize for the inconvenience.
Please contact us regarding cancellation using the contact form below or the in-app chat.
We sincerely apologize for any inconvenience caused.
We kindly ask for your understanding.
[Applicable products]
・Birthday Month Bloom Ring February
・Birthday Month Bloom Ring March
[Refund/Cancellation Period]
Until June 7, 2024
Notification regarding delivery schedule for Birthday Month Bloom Ring *Updated on May 28th.
As we reported to you, regarding the Birthday Month Bloom Ring for April/May that you ordered last year, we have been in the process of remanufacturing the product so that we can deliver an improved version.
Therefore, we had been informing you about extending the delivery time for the Birthday Month Bloom Rings for February and March from the date we had notified you at the time of receiving your order. However, due to delays in the progress of re-production of the Birthday Month Bloom Rings for April, we have now decided to extend the delivery time even further.
We sincerely apologize for the inconvenience and concern we have caused to everyone who was looking forward to receiving your products, as we have repeatedly notified you of delivery delays.
The delivery dates for the Birthday Month Bloom Ring April and May colors are as follows:
[Birthday Month Bloom Ring April/May Colors]
Expected delivery date: Late September to early October 2024
As an apology for the inconvenience caused, we would like to offer you a free shipping coupon.
I would be happy to use your service if you have the opportunity.
*Detailed information about the coupon will be included in the notification email sent to purchasers around 19:00 on Wednesday, May 29th.
We will also accept cancellations for Birthday Month Bloom Rings for February, March, April, and May.
If you wish to cancel, we apologize for the inconvenience.
Please contact us via the inquiry form below or the in-app chat to inform us of your cancellation.
We sincerely apologize for any inconvenience caused.
We kindly ask for your understanding.
[Applicable products]
・Birthday Month Bloom Ring February ・Birthday Month Bloom Ring March ・Birthday Month Bloom Ring April ・Birthday Month Bloom Ring May
[Refund/Cancellation Period]
Until Friday, June 21, 2024
Notification regarding delivery dates for the Birthday Month Bloom Ring April/May colors *Updated on September 17th.
Regarding the Birthday Month Bloom Ring for April/May that you ordered last year, we had contacted you to extend the delivery time from the date we notified you at the time of receiving your order, but due to delays in remanufacturing, we have now decided to extend the delivery time further.
We sincerely apologize for the inconvenience and concern we have caused to everyone who was looking forward to receiving your products, as we have repeatedly notified you of delivery delays.
The delivery dates for the Birthday Month Bloom Ring April and May colors are as follows:
[Applicable products]
・Birthday Month Bloom Ring April ・Birthday Month Bloom Ring May
Expected delivery date: Mid-October 2024
We sincerely apologize for any inconvenience caused.
We kindly ask for your understanding.
Regarding future schedules <br>We apologize for the inconvenience, but regarding orders for Birthday Month Bloom Rings in colors after June, we plan to start selling them as soon as we have an estimate for the shipping of products that are currently being ordered.
[Contact Information]
Contact form
* Alternatively, you can contact us via the chat at the bottom right of the site, or via the "Contact us via chat" option in the app.
We sincerely apologize for the shortcomings with the ordered items this time.
Additionally, we would like to once again apologize for causing anxiety to everyone as this is a series product and is sold on a made-to-order basis.
We will continue to work on improving quality, as well as implementing solutions to ensure thorough announcements and improve our service, so we appreciate your continued support.