We would like to inform you about our support system during the Silver Week holiday period.
Please note that shop operations and product purchases will be available as usual during the holiday period.
▼Customer Support - Holiday Period
September 19 (Sat) - September 23 (Wed/Holiday), 2026
During the above period, customer support, including replies to inquiries, will be suspended.
Inquiries on September 18 (Fri) will be accepted until 5:00 PM.
Replies to inquiries received during the holiday period will be handled sequentially from September 24 (Thu).
▼Shipping - Holiday Period
September 19 (Sat) - September 23 (Wed/Holiday), 2026
During the above period, our logistics warehouse will also be closed.
Please note that due to a high volume of packages after the consecutive holidays, delivery may take longer than usual.
Customers who wish to have their orders delivered before the holiday should place their orders by 5:00 PM on September 17 (Thu).
* Some customers (excluding cases where our confirmation is required, such as different names for the orderer and shipping address, gift wrapping requests, or incomplete addresses) may be able to receive deliveries during the holiday period if they place their orders by 12:00 PM on September 18 (Fri).
We apologize for any inconvenience this may cause and thank you for your understanding.