[We do not accept exchanges in the following cases]

・Returns and exchanges due to customer convenience

・If we cannot contact you within 7 days after receiving the product.

・If a part of the product, such as accessories, is lost due to the customer's responsibility.

・If the product is soiled or damaged due to the customer's responsibility.
In particular, if you wish to exchange a defective item for one that has been intentionally damaged, we may not be able to accept your next order.

・If the product is of good quality

・If you wish to exchange a product that is different from the product you purchased

・If the customer has used the product even once

・If the product is repaired by the customer

・If you are unable to return the defective product

・For orders from overseas

・Other: If our store determines that we cannot accept exchanges based on the above.

[Precautions when returning goods]

①About returning defective products
In the unlikely event that the product is defective, please contact us within 7 days including the date of arrival.
Please contact CONTACT .
(*Please note that if you return the product without contacting us, it will be treated as a return due to the customer's convenience, and you may be required to pay return shipping costs.)

② Please be sure to keep a copy of the delivery slip until all processing is completed.
To prevent problems, please refrain from returning items by regular mail or other methods that do not leave a copy of the delivery slip. We are not responsible for items lost during shipping.

③ If the product is defective or damaged, or you received a different product from the one you ordered, please return the product to us by cash on delivery, as we will be responsible for the shipping costs.

④It is not necessary to use the cardboard box used for delivery.
Please pack the product according to its size so that it will not be damaged.

[About what to do after returning the item]

We will contact you again as soon as the reshipment or refund date is confirmed.

Thank you for your understanding as the refund process may take approximately one week.

We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the product order is confirmed.

Requests such as "I bought it twice because I didn't know if I was buying it again," "I got the earrings wrong," "I got the wrong quantity," "I got the wrong size, it didn't fit," "I got the wrong impression," etc.) are not accepted. I can't accept it. Before confirming your order, please double check and confirm your purchase.

*We cannot respond to requests for changes even if you contact us via the CONTACT page after purchase.

[Regarding cooling off]

Internet sales are mail-order sales that are accessed by the customer, and the cooling-off system does not apply. Thank you for your understanding.

[Regarding refusal to receive the product]

We do not accept cancellations after placing an order.

There are cases where the customer does not receive the item even though it has been delivered, or where the item is returned even after the item has been received.

In that case, due to cancellation due to customer's convenience.

[Shipping charges (including shipping charges for returns)] [Packaging material charges] [Delivery fees] Any other damages and costs incurred by our store will be borne by the customer and billed by our store.

In addition, when refunding credit card payments, the above damages and expenses will be deducted.

In either case, the transfer fee for refund will be borne by the customer.

*We may not be able to accept new orders from customers who have refused delivery or returned the item due to their own circumstances.

We take great care in managing and shipping products, but
If the delivered product is defective or different from the ordered product, we will exchange it for the same good product.
In that case, please be sure to contact CONTACT within 7 days after receiving the product (including the day the product arrives).
In addition, if the product is out of stock and cannot be replaced, we will issue a refund or repair.

If you cannot find your purchase history at the online shop
We ask that you present your store receipt.
If you do not have a receipt, we will repair the item for a fee.

If the customer who ordered the product is a gift, etc. and the customer is different and would like to request a free replacement or repair, please contact the customer who ordered the product.

Please note that we cannot offer refunds or reductions in price even in the case of defective products.

When returning earrings, please return all damaged parts and earring fittings, including silicone caps.
(Attention cards and bubble wrap are not required.)

We take every possible measure to ensure the quality and delivery of our products.
When you receive the product, please be sure to check that there are no discrepancies with what you ordered.
Please check the precautions listed on the ATTENTION tag before using the product.

①About returning defective products
In the unlikely event that the product is defective, please contact us within 7 days including the date of arrival.
Please contact CONTACT .
(*Please note that if you return the product without contacting us, it will be treated as a return due to the customer's convenience, and you may be required to pay return shipping costs.)
② Regarding returns due to customer convenience
We do not accept returns or exchanges due to customer convenience.

●Ring
Liquem sells rings of various sizes and specifications, each with its own characteristics.

・One-size-fits-all ring Please note that repeated adjustments may cause distortion of the metal, cracking of the plating, or damage. When making adjustments, please hold the ring part.
If force is applied to the parts, they will be damaged.

・Rings that are not a one-size-fits-all design and are not marked as "free rings" are made of non-springy metal, so if you try to bend them forcibly, they will break.
Please note that some designs have gaps like free rings.
Even rings with the same size may fit differently depending on the width and thickness of the ring.

●Plating processing
Liquem products are made of metals such as alloys and brass, which are plated in silver or gold colors.
Not 18k gold, 10k gold, or SILVER925.
Never clean with a cloth containing abrasives such as silver polish.
Plated products are very sensitive to water, sweat, and alcohol contained in cosmetics, so please do not use them when washing your hands or doing vigorous physical activity.
In addition, the plating gradually becomes thinner and discolored due to scratches from wear, heat, and ultraviolet rays, but the speed of fading is not uniform and varies depending on the conditions.
If you have a metal allergy and our plated products do not suit your skin, please refrain from using them immediately.

●Earrings
At Liquem, we use materials such as "titanium" and "surgical" that are unlikely to cause allergies, but if by any chance they do not suit your skin, please refrain from using them immediately.
Also, please be careful as the post may bend or break if it is dropped, stepped on by mistake, or placed under some pressure when placed in a bag or pouch.

●Earrings The earrings use clip-on metal fittings that won't hurt.
When wearing, please pinch your earlobes tightly. (The strength of this pinching has nothing to do with the pain after wearing the spring type)
Please note that wearing it too loosely may cause it to fall.
Depending on the frequency of use, the earring fittings may become loose, but this will be prevented by not opening the fittings more than 90 degrees.
We recommend that you do not fully open the clip when attaching or detaching.
If you accidentally step on the earrings or place them in a bag or pouch and some pressure is applied to them, the earring fittings may become distorted and become loose, bent, or broken, so be sure to please note.

●Resin stones Please note that each stone made of resin is hand-made by pouring it into a mold, so there may be individual differences. (Not symmetrical)
In addition, we create various original colored stones by dyeing, but please understand that color variations may occur for each production lot due to subtle differences in climate, humidity, and formulation at the time of creation.
Please note that dyed stones may be deformed or faded by strong UV rays or heat.
Please note that if water or other moisture adheres to the stone, it may cause the stone to come off, discoloration, or the foil to crack.

●Glass stone
At Liquem, we use glass produced in China and glass from Swarovski to match the image of the design, and select colors and shapes from each.
Stones made in China will have individual differences in thickness, uneven cut surface, and color for each production lot. (Not symmetrical)
As for Swarovski stones, Swarovski's standards may change, and cut changes and color blurring may occur.

● Soap bubbles, aurora processing Glass, processing that looks like aurora or soap bubbles applied to resin etc. is a state in which a thin film is painted on the surface.
Friction, sweat, and alcohol contained in cosmetics can cause the film to peel off or become thin.
Please handle with care as this is a delicate product.

● Plating
Liquem products are plated with "silver color" or "gold color" on metals such as alloys and brass.
It is not 18-karat gold, 10-karat gold, or SILVER925.
Never clean with a cloth that contains abrasives such as silver polish.
Plated products are very vulnerable to water, sweat, and alcohol contained in cosmetics, so please do not use them when washing your hands or moving your body vigorously.
In addition, the plating gradually fades due to wear, heat, and ultraviolet rays, but the speed of fading is not uniform and varies depending on the conditions.
If you have a metal allergy and our plated products do not suit your skin, please refrain from using it immediately.


●Other ・Be careful not to touch the water because it is not waterproof.
・Please be careful of accidental ingestion in homes with small children and pets. Please note that we will not be held responsible in the event of an accident.