[We do not accept exchanges in the following cases]

・Returns and exchanges due to customer convenience

・If you do not contact us within 7 days after the product arrives

・When a part of the product such as accessories is lost due to the customer's responsibility

・If the product is soiled or damaged due to the customer's responsibility
In particular, if you wish to exchange a product that has been intentionally damaged and a non-defective product, we may not be able to accept your next order.

・Good product

・If you wish to exchange a product that is different from the purchased product

・If the product has been used even once

・When repaired by the customer

・If you cannot return the defective product

・Others If the shop determines that the exchange cannot be accepted according to the above

[Precautions when returning]

①Return of defective products
In the unlikely event that the product is defective, please contact us within 7 days including the date of arrival.
Please contact CONTACT.
(*Please note that if you return the product without contacting us, it will be treated as a return due to the customer's convenience, and you may be required to pay the round-trip shipping fee.)

② Please be sure to keep a copy of the delivery slip until all processing is completed.
In order to prevent trouble, please refrain from using a return method that does not leave a copy of the delivery slip, such as ordinary mail. We are not responsible for items lost during delivery.

③ In the case of "the product is defective or damaged" or "a product different from the ordered product has been delivered", we will bear the shipping fee at the time of return, so please return the product by cash on delivery.

(4) You do not necessarily need to use the cardboard box at the time of delivery.
Please pack according to the size of the product so that the product will not be damaged.

[About correspondence after returning]

We will contact you as soon as the date of re-shipment or refund is confirmed.

Please note that the refund process may take up to a week.

We cannot accept cancellations, changes, exchanges, or returns due to customer's convenience after the product order is confirmed.

Requests such as "I don't know if I can buy it again, so I bought it twice", "wrong earrings and earrings", "wrong number", "wrong size, didn't fit", "image was different" etc. I cannot accept it. Before confirming your order, please confirm your purchase once again.

*We will not be able to respond to requests for changes from the CONTACT page after purchase.

[Regarding cooling off]

Internet shopping is mail-order sales that customers access, and the cooling-off system does not apply. Thank you for your understanding.

[Regarding refusal to receive the product]

We do not accept cancellations after an order has been placed.

There have been cases where the customer did not receive the product even though it was delivered, or the customer returned the product even though they had already received it.

In that case, due to cancellation due to customer's convenience

[Shipping fee (including shipping fee for return)] [Packing material fee] [Delivery fee] Other damages and expenses incurred by our shop will be borne by the customer and will be billed by our shop.

In addition, the above damages and costs will be deducted when refunds are made by credit card or carrier payment.

In the case of deferred payment, we will confirm before/after the transfer.

In any case, the transfer fee for the refund will be borne by the customer.

* We may not be able to accept new orders from customers who have refused to receive the item or have returned the item for their own reasons.

We take the utmost care in managing and shipping our products.
If the delivered product is defective or if a product different from the ordered product arrives, we will exchange it for the same non-defective product.
In that case, please be sure to contact CONTACT within 7 days after the product arrives (including the product arrival date).
In addition, if the product is out of stock and cannot be exchanged, we will refund or repair it.

If you can't find your purchase history at the online shop
We ask that you present your store receipt.
If you do not have the receipt, we will repair it for a fee.

If the person who ordered the product is different from the person who requested it as a gift, etc., and you wish to receive a free replacement or repair, please contact the person who ordered the product.

Please note that we cannot refund or reduce the price even if the product is defective.

Also, when returning, please return everything including damaged parts and silicon caps of earring fittings.
(Attention cards and bubble wrap are not required.)

We take all possible measures to ensure the quality and delivery of our products.
When you receive the product, please be sure to check that there are no discrepancies with your order.
Please check the notes on the ATTENTION tag before using the product.

①Return of defective products
In the unlikely event that the product is defective, please contact us within 7 days including the date of arrival.
Please contact CONTACT.
(*Please note that if you return the product without contacting us, it will be treated as a return due to the customer's convenience, and you may be required to pay the round-trip shipping fee.)
②Returns due to customer convenience
We do not accept returns or exchanges for customer convenience.

ring
Liquem sells rings of various sizes and specifications, but each has its own characteristics.

・Please note that repeated adjustment of the one-size-fits-all ring may lead to distortion of the metal, cracking of the plating, or damage. When adjusting, hold the ring part and adjust.
If force is applied to the parts, they will be damaged.

・Regarding non-one-size-fits-all rings that are not labeled as “free rings,” they use metal that does not have elasticity, so if you try to bend them forcibly, they will be damaged.
Please note that there are some gaps like free rings due to the design.
Rings with the same size may feel different depending on the width and thickness of the ring.

● Plating
Liquem products are plated with "silver color" or "gold color" on metals such as alloys and brass.
It is not 18-karat gold, 10-karat gold, or SILVER925.
Never clean with a cloth that contains abrasives such as silver polish.
Plated products are very vulnerable to water, sweat, and alcohol contained in cosmetics, so please do not use them when washing your hands or moving your body vigorously.
In addition, the plating gradually fades due to wear, heat, and ultraviolet rays, but the speed of fading is not uniform and varies depending on the conditions.
If you have a metal allergy and our plated products do not suit your skin, please refrain from using it immediately.

Earrings
Liquem uses materials such as "titanium" and "surgical" that are less likely to cause allergies, but please refrain from using it immediately if it matches your skin.
Also, if the post is dropped, accidentally stepped on, or put in a bag or pouch and subjected to some kind of pressure, the post may bend or break, so please be careful.

●Earring Earrings use clip-type metal fittings that are hard to hurt.
Please pinch the earlobe tightly when wearing. (The strength of this pinch has nothing to do with the pain after wearing the spring type)
Please note that wearing it loosely may cause it to fall.
Depending on the frequency of use, the earring metal fittings may become loose, but by not opening the metal fittings more than 90 degrees, the looseness will be less likely to occur.
We recommend that you do not fully open the clip when putting on and taking off.
If you step on it by mistake, put it in a bag or pouch and put some kind of pressure on it, the fitting of the earring may become loose, bent or broken due to distortion, so please be careful. Please be careful.

●Resin stones Please note that each stone made of resin is hand-made by pouring it into a mold, so there may be individual differences. (Not symmetrical)
In addition, we create various original colored stones by dyeing, but please understand that color variations may occur for each production lot due to subtle differences in climate, humidity, and formulation at the time of creation.
Please note that dyed stones may be deformed or faded by strong UV rays or heat.
Please note that if water or other moisture adheres to the stone, it may cause the stone to come off, discoloration, or the foil to crack.

●Glass stone
At Liquem, we use glass produced in China and glass from Swarovski to match the image of the design, and select colors and shapes from each.
Stones made in China will have individual differences in thickness, uneven cut surface, and color for each production lot. (Not symmetrical)
As for Swarovski stones, Swarovski's standards may change, and cut changes and color blurring may occur.

● Soap bubbles, aurora processing Glass, processing that looks like aurora or soap bubbles applied to resin etc. is a state in which a thin film is painted on the surface.
Friction, sweat, and alcohol contained in cosmetics can cause the film to peel off or become thin.
Please handle with care as this is a delicate product.

● Plating
Liquem products are plated with "silver color" or "gold color" on metals such as alloys and brass.
It is not 18-karat gold, 10-karat gold, or SILVER925.
Never clean with a cloth that contains abrasives such as silver polish.
Plated products are very vulnerable to water, sweat, and alcohol contained in cosmetics, so please do not use them when washing your hands or moving your body vigorously.
In addition, the plating gradually fades due to wear, heat, and ultraviolet rays, but the speed of fading is not uniform and varies depending on the conditions.
If you have a metal allergy and our plated products do not suit your skin, please refrain from using it immediately.


●Other ・Be careful not to touch the water because it is not waterproof.
・Please be careful of accidental ingestion in homes with small children and pets. Please note that we will not be held responsible in the event of an accident.