First of all, please let us know the situation from CONTACT . After confirming the situation, we will contact you individually by email.

*Defective products within 7 days of arrival will be replaced with new ones.

*If the item is out of stock, we will issue a refund. We will accept repairs for defective products that have passed more than 7 days since arrival. Also, please note that you will be responsible for the shipping fee when returning the product.

If it is within 7 days after arrival: After contacting us from CONTACT, please send it back to us by cash on delivery. As soon as the repair is completed, we will ship it at our expense.

8 days or more after arrival: Please send it back to us after contacting us from CONTACT. In this case, please understand that you will be responsible for the return shipping fee. Repair charges will be accepted free of charge. When returning the product, we will ship it by Yamato Transport Co., Ltd.'s "Takkyubin Compact" cash on delivery.

*clip on earring metal fittings can be repaired free of charge at the shop. Please feel free to ask our staff.

It may be damaged during delivery other than the specified repair location. When returning the product, be sure to wrap it in a box with cushioning material and send it.

Example) The piercing post is bent/broken
I got more parts than I expected
Envelope is torn and parts are missing

In the case of overseas repairs, it takes about 1 to 1.5 months for the repair period.

We ask that you and the shipping company resolve any cargo accidents such as damage that occurred when returning the repaired item.

If you can get the parts, please be sure to enclose the parts if you have them. If the parts are lost, we will charge you for the parts.

If there is a repair fee, please make a transfer at the time you return the product to us.

Please note that you will be responsible for the return shipping fee.

・Products that have passed 8 days or more including the arrival date

・Products that can be judged to have been used, repaired, washed, or cleaned according to our standards

・Products with odors, stains, or scratches from customers

・Products with missing accessories, tags, etc.

・Products purchased at places other than Likem (our shop)

*Please be sure to show your receipt when purchasing at a store.

*Items purchased from the Liquem online shop cannot be returned at the store.

The clip on earrings use clip-on metal fittings that won't hurt.

When wearing, please pinch your earlobes tightly. (The strength of this pinching has nothing to do with the pain after wearing the spring type)

Please note that wearing it too loosely may cause it to fall.

Depending on the frequency of use, the clip on earring fittings may become loose, but this will be prevented by not opening the fittings more than 90 degrees.

We recommend that you do not fully open the clip when attaching or detaching.

In some cases, such as accidentally stepping on the clip on earrings or placing them in a bag or pouch, the clip on earrings may become loose, bent, or broken due to distortion, so be careful. please note.

Liquem uses materials such as "titanium" and "surgical" that are less likely to cause allergies, but please refrain from using it immediately if it matches your skin.

Also, if the post is dropped, accidentally stepped on, or put in a bag or pouch and subjected to some kind of pressure, the post may bend or break, so please be careful.

Liquem sells rings of various sizes and specifications, but each has its own characteristics.

・One-size-fits-all ring

Please note that repeated adjustment will lead to distortion of the metal, cracking of the plating, and damage. When adjusting, hold the ring part and adjust.

If force is applied to the parts, they will be damaged.

・Rings that are not one-size-fits-all

For items not listed as "free ring", we use metal that does not have a spring property, so if you try to bend it forcibly, it will be damaged.

Please note that there are some gaps like free rings due to the design.

Rings with the same size may feel different depending on the width and thickness of the ring.

It is not waterproof, so please be careful not to touch the water.

If you have small children or pets in your home, please be careful of accidental ingestion. Please note that we will not be held responsible in the event of an accident.

Please note that each stone made of resin is individually poured into a mold by hand, so there may be individual differences. (Not symmetrical)

In addition, we create various original colored stones by dyeing, but please understand that color variations may occur for each production lot due to subtle differences in climate, humidity, and formulation at the time of creation.

Please note that dyed stones may be deformed or faded by strong UV rays or heat.

Please note that if water or other moisture adheres to the stone, it may cause the stone to come off, discoloration, or the foil to crack.

At Liquem, we use glass produced in China and glass from Swarovski to match the image of the design, and select colors and shapes from each.

Stones made in China will have individual differences in thickness, uneven cut surface, and color for each production lot. (Not symmetrical)

Swarovski stones may change cuts and colors due to changes in Swarovski's plans.

Processing that looks like an aurora or soap bubble applied to glass, resin, etc.

A thin film is applied to the surface.

Friction, sweat, and alcohol contained in cosmetics can cause the film to peel off or become thin.

Please handle with care as this is a delicate product.

Please note that each product that contains glitter is hand-made in a mold, so there may be individual differences in the amount of glitter and bias. (Not symmetrical)

Also, please understand that there may be fluctuations for each production lot due to subtle differences in climate, humidity, and formulation at the time of creation.

Liquem products are plated with "silver color" or "gold color" on metals such as alloys and brass.

It is not 18-karat gold, 10-karat gold, or SILVER925.

Never clean with a cloth that contains abrasives such as silver polish.

Plated products are very vulnerable to water, sweat, and alcohol contained in cosmetics, so please do not use them when washing your hands or moving your body vigorously.

In addition, the plating will gradually fade and fade due to wear, heat, and ultraviolet rays, but the speed of fading is not uniform and varies depending on the conditions.

If you have a metal allergy and our plated products do not suit your skin, please refrain from using it immediately.