[We do not accept exchanges in the following cases]

・Returns and exchanges due to customer convenience

・If we cannot contact you within 7 days after receiving the product.

・If a part of the product, such as accessories, is lost due to the customer's responsibility.

・If the product is soiled or damaged due to the customer's responsibility.
In particular, if you wish to exchange a defective item for one that has been intentionally damaged, we may not be able to accept your next order.

・If the product is of good quality

・If you wish to exchange a product that is different from the product you purchased

・If the customer has used the product even once

・If the product is repaired by the customer

・If you are unable to return the defective product

・For orders from overseas

・Other: If our store determines that we cannot accept exchanges based on the above.

[Precautions when returning goods]

①About returning defective products
In the unlikely event that the product is defective, please contact us within 7 days including the date of arrival.
Please contact CONTACT .
(*Please note that if you return the product without contacting us, it will be treated as a return due to the customer's convenience, and you may be required to pay return shipping costs.)

② Please be sure to keep a copy of the delivery slip until all processing is completed.
To prevent problems, please refrain from returning items by regular mail or other methods that do not leave a copy of the delivery slip. We are not responsible for items lost during shipping.

③ If the product is defective or damaged, or you received a different product than the one you ordered, please return the product to us by cash on delivery, as we will be responsible for the shipping costs.

④It is not necessary to use the cardboard box used for delivery.
Please pack the product according to its size so that it will not be damaged.

[About what to do after returning the item]

We will contact you again as soon as the reshipment or refund date is confirmed.

Thank you for your understanding as the refund process may take approximately one week.

We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the product order is confirmed.

Requests such as "I bought it twice because I didn't know if I was buying it again," "I got the earrings wrong," "I got the wrong quantity," "I got the wrong size, it didn't fit," "I got the wrong impression," etc.) are not accepted. I can't accept it. Before confirming your order, please double check and confirm your purchase.

*We cannot respond to requests for changes even if you contact us via the CONTACT page after purchase.

[Regarding cooling off]

Internet sales are mail-order sales that are accessed by the customer, and the cooling-off system does not apply. Thank you for your understanding.

[Regarding refusal to receive the product]

We do not accept cancellations after placing an order.

There are cases where the customer does not receive the item even though it has been delivered, or where the item is returned even after the item has been received.

In that case, due to cancellation due to customer's convenience.

[Shipping charges (including shipping charges for returns)] [Packaging material charges] [Delivery fees] Any other damages and costs incurred by our store will be borne by the customer and billed by our store.

In addition, when refunding credit card payments, the above damages and expenses will be deducted.

In either case, the transfer fee for refund will be borne by the customer.

*We may not be able to accept new orders from customers who have refused delivery or returned the item due to their own circumstances.

We take great care in managing and shipping products, but
If the delivered product is defective or different from the ordered product, we will exchange it for the same good product.
In that case, please be sure to contact CONTACT within 7 days after receiving the product (including the day the product arrives).
In addition, if the product is out of stock and cannot be replaced, we will issue a refund or repair.

If you cannot find your purchase history at the online shop
We ask that you present your store receipt.
If you do not have a receipt, we will repair the product for a fee.

If the customer who ordered the product is a gift, etc. and the customer is different and would like to request a free replacement or repair, please contact the customer who ordered the product.

Please note that we cannot offer refunds or reductions in price even in the case of defective products.

When returning clip on earrings, please return all damaged parts and clip on earring fittings, including silicone caps.
(Attention cards and bubble wrap are not required.)