You can change the address before the package is shipped.
Please contact us here with your desired address.

However, even before your package is shipped, once a tracking number has been assigned to your package, you will not be able to make any corrections before shipping.
In that case, after receiving notification that the product has been shipped (shipment completion email), please contact Yamato Transport yourself and make any changes.

*If you arrive in the morning, we cannot guarantee that the item will arrive in the wrong place.
*If your item is urgent, please contact Yamato Transport.
*If transferring to another jurisdiction, an additional fee (cash on delivery) will be charged. Prices vary depending on distance, so please contact Yamato Transport.

We do not provide a gift box, but with the exception of some products, we do include an attached jewelry box.
Some products come with just the pouch, but you can also purchase the same jewelry box separately.
*The box will be delivered in a transparent OPP bag, so even if it is purchased at the same time as the product, it will not be wrapped and shipped.
*Therefore, if you would like to use it as a gift, please prepare the set yourself.

All Liquem JEWELRY products are made to order. Please refer to the approximate delivery time shown on the product page.

After shipping, the product can be tracked using the tracking service of each delivery company. Please check the package number, which is written in the automatic email sent when the item is shipped.

If you have not received your package within 2-5 days of shipping, if you cannot find your package number, or if you have not received a shipping notification even after the delivery deadline, please contact us via CONTACT .

Please let us know via CONTACT . The delivery company is Yamato Transport and will be treated as cash on delivery.

Recently, there has been an increase in the number of cases in which packages are returned to us after the storage period has expired.

Please note that incorrect address information or omission of room number will be grounds for return.

We apologize, but each order will be shipped separately.
We do not accept bundles with separate orders.

Each order will be shipped together, so we are unable to split the shipment.
Please note that if there is a slight lag in the timing of the finished item during the production process, the item will be delivered according to the later delivery date.

If requested, we will arrange for delivery to your delivery box.
Please note that our store cannot take any responsibility for lost or damaged items.

We cannot accept cancellations, changes, exchanges, or returns due to customer's convenience after the product order is confirmed. Please check before placing your order.

Payment can be made by credit card and Shop Pay.
Please note that once your order is confirmed, you cannot change the order details or payment method, so please be sure to check them before confirming your order.

*VISA, MasterCard, JCB, and American Express are accepted as credit cards. (Only one-time payment accepted)
*Click here for details on Shop Pay.
*Currently, there is a problem where JCB cards cannot be used with ShopPay. Please check here for more details.

After placing your order, we will send you an automatic email.
The sender address of the automatically sent email is info@liquem.jp.

Additionally, if you use your mobile phone's email address, emails sent from Shopify may be automatically rejected by your spam filter. Please also check your spam folder.

Please set info@liquem.jp to receive emails as a specified email address, or set liquem.jp as a specified domain.
Please note that automatically sent emails cannot be resent.

If you have not received the email and are unsure whether your purchase has been completed, please contact CONTACT .
However, please note that we are not available at night after 18:00.

You can check your order history from My Page .
Alternatively, please check your order completion email and shipping completion email.

Please note that we do not include a delivery note when shipping the product.

We cannot accept orders for numbers not listed in the options.
Although there will be a charge, it is possible to change the size to a size not listed on the page in "Maintenance" after the product is delivered.
Basically, adjustment is possible within the range of ±2. (Adjustment in 0.5 increments is not performed)
Please note that if the ring has a design or engraving on the processed part, it will be difficult to reproduce the design at the seam.
In addition, black stains may appear on the seams and other parts of the base metal during processing, and if black stains appear, black marks will remain even after re-plating.
Please note that this is unavoidable due to processing.

You cannot specify the color or pattern of loose pieces individually.
No two loose pieces are exactly the same in terms of inclusions or cut shapes. Please note that the photo and the actual item are not exactly the same. At our physical stores, we have some products where you can choose loose when ordering, so please come and visit us.

Except for some products, carat weights are not indicated.
Even for loose items with the same shape, there are individual differences in thickness (=weight), so we only indicate the size.

If you find a product you like, please add it to your favorites on the product page and we will notify you when it is back in stock.

If the product is damaged during normal use and in accordance with the instructions for use within one year from the date of purchase, we will repair it free of charge.
In that case, a warranty card will be required, please check the warranty terms for details.

Please note that in the case of one-of-a-kind loose items, or items that use stones that are susceptible to plating or soft stones, we may not be able to repair them even within one year.
If you have any questions regarding repairs or maintenance, please contact CONTACT .

Only rings that are marked as "repairable" on the product page can be resized as a paid repair after purchase.

Basically, adjustment is possible within the range of ±2. (Adjustment in 0.5 increments is not performed)
If the ring has a special design or there is an engraving on the processed part, it may be difficult to reproduce the design at the seam. Also, during processing, black stains may appear from seams, etc., but please note that this is unavoidable due to processing.

Please note that it may not be possible to resize one-of-a-kind loose items, or items that use stones that are susceptible to plating or soft stones.
You can check the products you have, so please contact us .

Although we do not provide cleaning services, we do provide the following paid support in the form of maintenance so that you can use our products for a long time.

・Re-plating ("Re-plating" is a measure to be taken when the plating becomes discolored or thin, and the color of the plating cannot be changed.)

-Re-polishing to restore the surface luster ("polishing" is a process to make the surface glossy and does not repair dents or scratches.)

・Deformation correction ("Deformation correction" is a process that corrects deformation during normal use to the extent possible, and does not correct deformation caused by usage that exceeds normal use.)

Please note that maintenance may not be possible for one-of-a-kind loose items, or items that use stones that are susceptible to plating or soft stones.
Please note that black stains may appear from seams during processing, but this is unavoidable due to processing.
You can check the products you have, so please contact us .

Click here for daily care instructions.

We are very sorry, but we do not make any changes to the specifications of clip on earrings.

We are very sorry, but we do not sell just the catch.

We are very sorry, but we cannot provide after-sales service for products without a warranty.

We do not issue invoices or receipts, so please use the payment receipt from your credit card company as a substitute for the "Thank you for your purchase" message that you receive at the time of purchase. Please use the email as a receipt.

You can get an idea of ​​the approximate size by wrapping a piece of thread or paper cut into a strip around your finger, marking the overlap, and measuring with a ruler.
*At this time, if you also measure the thickest joint part, you will feel less anxious when wearing it.
Click here for ring size details.

If you are unsure about the size, we recommend that you take your measurements at a store or use a ring gauge.
If you have any other inquiries, please feel free to contact us .

It varies depending on storage method, frequency of use, and method of use. You can check the self-maintenance method here .

Inclusions are things like cloudiness, sunspots, scratches, and cracks that can be seen in natural stone.
The true identity is the cracks (cracks and fissures) that appear due to the pressure applied during the growth of the stone as it becomes a crystal, and the solids, liquids, and gases that are taken in.
Inclusions are proof that they have been nurtured in nature for many years, and are also a beautiful characteristic of natural stones. We hope that you will enjoy each one of these unique pieces as a unique charm of natural stone.

Although we do not perform cleaning, we do provide maintenance services such as re-plating, re-polishing, and correction of deformation for a fee.
Note) “Re-plating” is a measure to be taken when the plating becomes discolored or thin, and the color of the plating cannot be changed.
Note) "Polishing" is a process that polishes the surface and does not repair dents or scratches. Note) "Deformation correction" is a process that corrects deformations caused by normal use to the extent possible. It does not correct deformation caused by excessive usage.
(Rings with delicate designs may deform even with normal use, so please be careful when using them.)
Please note that maintenance may not be possible for products that use one-of-a-kind loose stones, or products that use stones that are susceptible to plating or soft stones.
Also, black stains may appear on the metal part during processing.
If black stains appear, the black marks will remain even if you re-plating. Please note that this is unavoidable due to processing.
Click here for daily care instructions.